Account Deletion

Effective date: 31 July 2026

You can request deletion of your Aleto account directly from inside the Aleto app. If you cannot access the app or your account, you can submit a deletion request by email.

Delete your account in the Aleto app

1. Open the Aleto app.
2. Open Settings.
3. Open the Account section.
4. Tap Delete account.
5. Read the deletion warning carefully.
6. Confirm that you want to delete your account.

Account deletion is permanent after the deletion process has been completed. You will lose access to the deleted account, and the deletion cannot be undone. Some public content or records may remain in anonymized or retained form as explained below.

Request deletion by email

If you cannot access the Aleto app or your account, send an email to privacy@aleto.video with the subject “Aleto account deletion request”.

Include:

• The email address associated with your Aleto account.
• Your Aleto username, if known.
• A clear statement that you want your Aleto account deleted.

Do not send your password or other authentication credentials. Aleto support will never ask you to provide your password by email.

Verification of email requests

Before processing an email deletion request, Laconic Tech may need to verify that the requester controls, or is otherwise authorized to act for, the relevant account.

Verification may include contacting the email address associated with the account or requesting limited additional account information. If we cannot reasonably verify the request, we may be unable to complete it.

What is deleted or anonymized

When account deletion is completed, account-related information is deleted or anonymized where supported by Aleto's deletion systems and where retention is not required for legitimate safety, security, moderation, legal, dispute-resolution, or abuse-prevention purposes.

This may include:

• Your Aleto account and profile information.
• Your username reservation or association between your username and deleted account.
• Your identity in Firebase Authentication.
• Account-specific favorites, reactions, report flags, followed places, notification preferences, and related user records where applicable.
• Comments and other engagement records where deletion or anonymization is supported and appropriate.
• Device-notification associations and account-specific local inbox information where applicable.

Posts and public content

Deleting your account does not necessarily delete every post or public record previously associated with that account.

Some videos, thumbnails, captions, comments, or other public content may remain visible in anonymized form. Where content remains, it should no longer be associated with an active Aleto user profile.

This may be necessary to preserve shared links, public conversations, moderation context, platform safety, evidentiary records, or service functionality.

Where available, individual posts can be deleted separately from within the Aleto app before deleting your account.

What may be retained

Certain information may be retained for a limited or legally required period where reasonably necessary for:

• Security and fraud prevention.
• Preventing repeated abuse or evasion of restrictions.
• Moderation and reporting integrity.
• Compliance with legal obligations or lawful requests.
• Establishing, exercising, or defending legal claims.
• Resolving disputes or enforcing Aleto's rules.
• Backup integrity and disaster recovery.

Retained information may include reports, moderation decisions, audit records, rate-limit records, abuse-prevention records, security logs, legal records, and temporary backup copies.

Processing time

In-app account deletion normally begins after you confirm the deletion request in the Aleto app.

Email deletion requests are reviewed after verification and are normally completed within 30 days.

Additional time may be required or permitted where a request is complex, cannot immediately be verified, or involves security, fraud prevention, legal compliance, dispute resolution, backup integrity, or moderation records.

Operator information

Privacy Policy

For more information about how Aleto processes personal information, read the Aleto Privacy Policy.

Terms and Community Guidelines

Use of Aleto is also governed by the Terms of Use and Community Guidelines.

Contact

Account deletion and privacy requests: privacy@aleto.video
General support: support@aleto.video
Legal notices: legal@aleto.video