Account suspension appeal
If your Aleto account has been suspended and you believe the decision was incorrect, you can ask us to review it. Appeals are reviewed by a human. Reinstatement is not automatic.
How to appeal
Send your appeal to support@aleto.video .
Please include:
- The email address or username associated with your Aleto account.
- The approximate date you noticed the suspension, if known.
- A short explanation of why you believe the suspension should be reviewed.
- Any relevant context that may help us understand the situation.
What happens next
We review the account, the moderation decision, and relevant safety information. We may uphold the suspension or reinstate the account.
If the account is reinstated, the original reports and moderation history may be retained as part of Aleto's safety, abuse-prevention, legal, and audit records where appropriate.
Important security notice
Never send your Aleto password. Do not send identity documents, payment information, or other sensitive personal information unless Aleto specifically requests information that is necessary to handle your case.
What this page is for
This page is for appeals relating to account suspensions. If you are having a normal sign-in, password, verification, or technical problem, contact support@aleto.video instead.
If you want to delete your Aleto account or make a privacy request, use the Account Deletion page or contact privacy@aleto.video.
Operator
Aleto is operated by Laconic Tech, an eenmanszaak registered in the Netherlands. For other support, privacy, safety, or legal matters, see the Contact page.